Store Policy | Thrive Simply

Customer Care

Thank you for choosing our vintage, antiques, second-hand clothing and hand-made products! We truly appreciate your support and are committed to providing you with the best customer care. If you have any questions or need assistance, please don't hesitate to reach out to us via email through our site. Your satisfaction is our top priority!

This website was created by Janie A. Duncan and all transactions are secure and encrypted in compliance with regulations.

Effective Date: November 5, 2025.

At Thrive Simply, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We collect personal information when you use our website, create an account, or make a purchase. This information may include:

Personal Identification Information: Name, email address, mailing address, phone number.
Payment Information: Credit card or other payment details (processed securely by third-party payment processors).
Transaction Details: Information related to your purchase, including items purchased, shipping information, and order history.
Web Analytics Information: Data collected through cookies and other tracking technologies, such as IP address, browser type, and website usage information.

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including shipping and delivery.
To communicate with you regarding your orders, account, and other customer service-related matters.
To improve the functionality of our website and enhance your shopping experience.
To send promotional emails and newsletters (if you have opted in to receive them).
To comply with legal obligations and resolve any disputes.

Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with third-party service providers who assist us in operating our website, processing payments, or fulfilling orders. These third-party providers are bound by confidentiality agreements and are only permitted to use your information for the specific purposes outlined in this policy.

We may also share your information if required by law, such as to comply with a subpoena or other legal process, or if we believe in good faith that such action is necessary to protect our rights or the rights of others.

Security of Your Information

We take reasonable precautions to protect your personal information. All sensitive payment data is processed securely through third-party payment processors and is never stored on our servers. We use encryption and other security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your experience. Cookies are small text files that are stored on your device when you visit our website. These cookies help us track your activity on the site, improve performance, and provide personalized content.

You can disable cookies in your browser settings, but please note that this may affect the functionality of our website.

Your Rights and Choices

Under Canadian privacy laws, you have the right to:

Access: Request access to the personal information we hold about you.
Correction: Request correction of any inaccurate or incomplete personal information.
Deletion: Request the deletion of your personal information, subject to certain legal exceptions.
Opt-out: You can opt-out of receiving marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly. To exercise any of these rights, please contact us.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Third-Party Websites

Our website may contain links to third-party websites. These third-party websites have their own privacy policies, and we encourage you to review them. We are not responsible for the content or practices of these external sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes to this policy will be posted on this page, and the "Effective Date" will be updated accordingly.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us via email on our site.